Customer Delivery Manager

at  DXC Technology

JOB DESCRIPTION:

DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com
The DXC Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle’s integrated suite of applications, platform services, and engineered systems.
As part of DXC Technology, we offer speed and agility with thought leadership on a global scale. This allows us to design and deliver innovative market-leading solutions that enable clients to transform their businesses and the broader market. Oracle has globally recognised DXC’s expertise and skills by accrediting us as an Oracle Platinum Partner, Oracle Cloud Select Partner and Cloud Managed Service Provider.
Due to current growth opportunities, we are looking for an experienced Customer Delivery Manager in our Customer Services Team. You will be responsible for the effective delivery of DXC Oracle services to our strategic clients, and as such will perform all aspects of service delivery management, account management, and project delivery.

KEY SKILLS REQUIRED

To be successful in this position you will possess many of the following attributes:

• Extensive experience in service delivery or account management within enterprise accounts
• Strong commercial acumen and negotiation experience
• Strong understanding and execution of the ITIL concepts and foundations
• Familiarity with technology, including databases or ERP applications, is an advantage
• Proven experience in business relationship management and delivery management
• Excellent verbal and written communications skills
• Strong networking abilities and relationship management up to C-Level
• Demonstrated ability to manage difficult situations, staff and clients
• Ability to work within a team environment, providing leadership and guidance
• Ability to act as the escalation point for the client and the team
• Attention to detail and a constant quality focus
• Self-motivated, with the ability to prioritize and multi-task

QUALIFICATIONS REQUIRED

• ITIL V4 Foundation and Advanced
• PRINCE2 Foundation and Practitioner
• Agile/Scrum-master qualifications
• Industry aligned degree

• Establish broad relationships within the client up to C-Level
• Attend the client site regularly and contribute to customer’s IT strategy as appropriate
• Attend and contribute to regular service review meetings, CAB/Release meetings and planning sessions
• Provide regular reporting and client liaison
• Ensure (and report) customer satisfaction
• Manage the delivery of contracted services and ad-hoc consulting services
• Ensure that delivery exceeds client expectations in terms of timeliness, coverage, and quality
• Ensure DXC Oracle’s revenue and margin targets are achieved
• Be responsible for the Quality Assurance of all delivered services
• Continually improve and align services to ensure they add genuine value
• Work closely with all facets of the business including delivery, project management, support and sales to constantly strive for superior outcomes for our customer