Customer Development Co-ordinator

at  Gloucestershire County Council

CUSTOMER DEVELOPMENT CO-ORDINATOR

Date: 22 Jan 2025
Job Location:Gloucester

This is a Gloucestershire County Council job.

• Job Title: Customer Development Co-ordinator
• Job Location: Shire Hall
• Salary: £29,093 - £31,586 per annum
• Hours per Week: 37.00
• Contract Type: Fixed Term
• Duration: Until June 2026
• Closing Date: 12/02/2025
• Job Requisition Number: 10734
• This post is not open to job share

ABOUT US

Flexiable working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

• For all your hard work, you will receive the following:
• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Career development and qualification opportunities
• Supportive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

ABOUT THE TEAM & ROLE

Come and work with the library teams to help us develop links with customers and communities. This role is in place to help the service with the delivery of the overarching aims working with the external funder, Arts Council England. In 2023 Gloucestershire Libraries were awarded National Portfolio Organisation status with the main aim to engage with audience development (data), income generation, event delivery, partnership building and promotion of the library service. The main project the Customer Development Coordinators will work on in 2025 is The Library Challenge which happens across the summer months, this year’s theme being ‘The Natural World’.
Overall there are three Customer Development Coordinator posts appointed to work across the county to support the 32 buildings. These posts are split into three geographical areas: Gloucester & The Forest of Dean, Stround & The Cotswolds and Cheltenham & Tewkesbury. The roles will work within the overarching development team as well as embedding themselves within the local teams.

Flexiable working arrangements are available for many of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

• For all your hard work, you will receive the following:
• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Career development and qualification opportunities
• Supportive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Networ