Customer Diagnostics Product Leader

at  GE Aviation

JOB DESCRIPTION SUMMARY

The Customer Diagnostics Product Leader (CDPL) will have two main responsibilities. First, you will support major airlines operating GE90, GEnx, and GP7200 engines in the Middle East. You will collaborate directly with customers’ Power Plant Engineers to help manage their fleets and enhance fleet stability. This involves actively reviewing engine performance in the field with customers and recommending maintenance and troubleshooting actions to minimize operational disruptions and maximize aircraft utilization.
Second, the CDPL will serve as the primary liaison between Fleet Support and the GP7200 product line functions. You will develop and execute tactical plans for GP7200 diagnostics, ensuring alignment with the overall Fleet Support diagnostics strategy. Additionally, you will create prognostic analytics to identify engine distress modes from flight data, aiming to prevent significant events. You will also work with the Middle East Technology Center (MTC) to enhance the customer experience in the region.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s degree (engineering degree preferred ) from an accredited university or college
• Minimum of 10 years of experience in Engineering, Services or Support in Aerospace or a similar complex high technology business, Remote Monitoring & Diagnostics or Analytics

• Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines
• Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams
• Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services
• Partner with MTC to develop a long term plan to support Analytics-Based Maintenance (ABM) from within Fleet Support, leverage Fleet Support relationships with Power Plant Engineers at the airlines to help with data collection to improve ABM accuracy, and coordinate with the Forecasting Analytics and Leading Indicator (FALI) team during special investigations to improve CNRs
• Identify product distress trends and assist in identifying probable root causes
• Provide effective training to customers to improve their utilization of the self-service diagnostic tools
• Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics
• Provide front-line technical response to customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer
• Lead and mentor team members on complex processes. Help train new team members
• Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
• Interpret aircraft and engine manuals and service bulletins
• Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image
• Distribute information on customer issues so that all members of the customer support team share common understanding and objectives
• Develop, improve and drive execution of processes using LEAN methodologies