Customer Education Lead

at  EV Connect Inc

Ready to help build a more sustainable future through electric vehicles? Then we want to talk to you!
EV Connect believes in electricity as a fuel to help solve the challenges we face with climate change and pollution. That’s why we’ve developed the premier software platform for launching and running an EV charging business. Our platform gives businesses and organizations everywhere the flexible and feature-rich tools they need to build world-class charging experiences for their rapidly growing number of EV drivers.

ABOUT THE ROLE:

We are seeking a talented Customer Education Lead to join us. As a Customer Education Lead you will join the Product team where you will be responsible for creating compelling learning tools and content for our customers (and their customers) that enables them to use and learn our products and services.
The electrification of transportation is an exciting and rapidly evolving industry. The ideal candidate for this position is one who enjoys a fast-paced work environment, is outcome driven, approaches work in a collaborative manner, embraces and promotes change, and exhibits exceptional levels of ownership in their work.

KEY RESPONSIBILITIES:

Your key responsibility is to own and drive key performance indicators including User NPS of Learning Resources, Engagement Metrics of Learning Resources, and Inbound Product Support Questions to our support team. You will accomplish this by:

• Developing multimedia digital content to help EV Connect customers to get the most value out of our software platform, including troubleshooting guides, how-tos, FAQs, release notes, and other documentation accessed by our customers
• Educating users on new functionality from planning through post-launch analytics
• Helping other product team members create their own documentation by developing and teaching best practices
• Improving content quality, maintainability, and usability
• Being relentlessly determined to find new, more efficient ways for us to improve the customer learning experience
• Building and leveraging strong relationships with multiple stakeholders to gather input and share best practices