Customer Education Manager [Hybrid, or Remote]

at  ScalePad

We’re Hiring!
We’re looking for brilliant thinkers to join our #Rocketeers. If you’ve ever wondered what it’s like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: Our award-winning platform strengthens connections between Managed Service Providers (MSPs) and their clients. Trusted by more than 10,000 partners worldwide, ScalePad’s applications are used by MSPs to improve their clients’ overall IT environments and enhance the client experience. The Best Apps in Your Stack™️ deliver actionable insights that lead to enhanced service delivery through automated data collection and analysis.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your mission should you choose to accept it.
We are actively seeking a Partner (what we call our customers) Education Manager to shape how partners learn and succeed with ScalePad products. In this role, you’ll lead the creation of impactful LMS learning paths and courses, develop engaging educational materials, and collaborate with experts to deliver exceptional learning experiences. You’ll take charge of live training sessions, guiding partners on how to effectively use our products, and play a key role in gathering feedback to continually improve our educational programs. If you’re passionate about simplifying complex ideas, driving partner success, and working in a collaborative, fast-paced environment, this is your opportunity to make a meaningful impact.

Responsibilities.

• Accountable for creating and delivering educational content that consistently drives tangible results and ensures partner success.
• Lead the development of curriculum for LMS learning paths and courses to support partner onboarding and product adoption.
• Develop educational materials, including videos, guides, and assessments, for use in the LMS and other platforms.
• Collaborate with Digital Learning Managers to implement LMS learning paths and courses in the platform.
• Collaborate with Technical Writers to ensure Help Centers align with educational initiatives and effectively support partner needs.
• Lead live training sessions to teach partners how to effectively use ScalePad products.
• Act as a subject matter expert to provide product knowledge and address partner and internal team inquiries.
• Collaborate with internal teams to align education initiatives with product updates and partner goals.
• Confidently represent ScalePad at events by delivering training sessions, engaging with audiences, and participating in networking and booth activities.
• Write Community posts and other content to share product knowledge and best practices with partners.
• Gather feedback from partners on LMS learning paths and courses, Help Centers, and live training sessions to improve educational content and delivery methods.
• Continuously seek out new ways to enhance partner education while building expertise in the MSP and SaaS industries.

Qualifications.

• 2+ years of experience in LMS curriculum development, instructional design, partner education, or working in Customer Onboarding, Support, or Success, with a strong preference for candidates from SaaS environments.
• Proficiency with the Gainsight platform, including its customer education and success tools, is highly valued.
• Experience creating engaging video content such as tutorials, walkthroughs, and adoption guides.
• Strong ability to design and deliver effective LMS learning paths, courses, and educational materials.
• Excellent written and verbal communication skills for creating content, leading training, and collaborating across teams.
• Proven ability to work cross-functionally and meet deadlines in a dynamic environment.
• Self-driven with a passion for continuous learning about new products, the MSP industry, and SaaS.
• MSP industry knowledge is a plus but not required.

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top of the line benefits package
• Monthly stipend to assist with creating the best hybrid work experience.
• Employee Stock Options provided to all eligible employees!

Work-life balance.
We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.
Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.
Dream jobs don’t knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You’ll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual’s unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we’re creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

• Accountable for creating and delivering educational content that consistently drives tangible results and ensures partner success.
• Lead the development of curriculum for LMS learning paths and courses to support partner onboarding and product adoption.
• Develop educational materials, including videos, guides, and assessments, for use in the LMS and other platforms.
• Collaborate with Digital Learning Managers to implement LMS learning paths and courses in the platform.
• Collaborate with Technical Writers to ensure Help Centers align with educational initiatives and effectively support partner needs.
• Lead live training sessions to teach partners how to effectively use ScalePad products.
• Act as a subject matter expert to provide product knowledge and address partner and internal team inquiries.
• Collaborate with internal teams to align education initiatives with product updates and partner goals.
• Confidently represent ScalePad at events by delivering training sessions, engaging with audiences, and participating in networking and booth activities.
• Write Community posts and other content to share product knowledge and best practices with partners.
• Gather feedback from partners on LMS learning paths and courses, Help Centers, and live training sessions to improve educational content and delivery methods.
• Continuously seek out new ways to enhance partner education while building expertise in the MSP and SaaS industries