Customer Enablement Director

at  Corsearch

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued

DEVELOPING SKILLS AND CAPABILITIES:

• Work with Learning and Development and internal subject matter experts to drive the design of skills and competency frameworks for the customer facing teams
• Continuously evaluate and improve skills and competencies requirements in collaboration with HR and training teams
• Collaborate with the customer-facing teams to develop enablement resources, collateral, and training for Corsearch’s teams to ensure consistency in customer experience

THE ROLE

The Customer Enablement Director is responsible for enhancing the operational capabilities of customer-facing teams to ensure the seamless execution of internal workflows aimed at improving overall customer experience and satisfaction. This role focuses on creating and optimizing processes, systems, resources and collateral, that enable the delivery of the value proposition at every stage of the customer journey. The role will collaborate closely with other members of the Customer Value Team and cross-functional teams to ensure alignment and adaptability in meeting the evolving needs of the business.