ABOUT YOU

As our next Customer Enablement Manager, you will have previous sales or customer service experience with strong Salesforce or other CRM system knowledge. You will have a background in a technology, web or publishing organisation.
You will have the leadership and development skills required to drive consistency and high standards of work across an international team. You will have a track record of tackling operational challenges through problem-solving and innovation. Some of your qualities will include diligence, thorough organisation, and resilience.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

LI-S

This role is crucial in supporting the Head of Customer Enablement in managing operational activities and achieving strategic goals. The Customer Enablement Manager will ensure the team functions as a vital support element within the Sales team, collaborating closely to maximize revenue, profit, and market share across all Cambridge Academic content and formats.

Key areas of responsibility include:

• Team management and leadership. The role will also have responsibility for transformation over time, assisting the Head of Customer Enablement to make a team transition.
• Providing a central link between departments: connecting the institutional sales teams with shared services functions and other departments within Cambridge University Press
• Process improvement and a continuing search for improvements for our customer experience