Customer Engagement Assistant Manager

at  Sembcorp Industries

Singapore, Central, Singapore
Department
Business Development & Customer Engagement
Job posted on
Jan 22, 2025
Employment type
Permanent

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.
For more information, please visit www.sembcorp.com
We are seeking a highly motivated professional with a strong background in account management to join our Customer Engagement team. The ideal candidate will excel at fostering strong relationships with stakeholders, collaborating effectively within teams, and resolving complex customer issues to drive optimal commercial outcomes, achieve high customer satisfaction, and generate new business opportunities.

QUALIFICATION & EXPERIENCE

• Degree holder in Business Administration, Engineering, Marketing, or related field
• 3+ years of experience in related industry or customer satisfaction focused role
• Basic understanding and experience in the energy or renewable energy market is a plus

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Customer-Centric Mindset: Prioritizes initiatives that enhance customer satisfaction.
• Strong Communication Skills & Collaboration: Builds trust with customers and teams through clear, empathetic communication and secure buy-in
• Problem-Solving Ability: Analyzes and resolves complex issues with customer-focused outcomes
• Experience with Microsoft 365 or equivalent CRM software
• Serve as the primary liaison for assigned customer accounts, fostering long-term relationships, tracking & resolving complex issues promptly, and ensuring satisfaction
• Collaborate with internal teams (e.g., operations, billing, engineering) to deliver effective solutions and address recurring issues
• Understand contract terms and obligations to ensure compliance, safeguard the company’s rights, and address customer-related matters effectively.
• Champion a customer-focused mindset within the company, work closely with, training and supporting internal teams to drive a customer-centric culture
• Identify opportunities to improve internal processes, focusing on reducing pain points and enhancing the overall customer experience
• Plan and execute customer engagement initiatives, tailoring activities to strengthen relationships and uncover new business opportunities
• Support and execute lead generation programs and activities to drive business growth

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

Please refer the Job description for details