Customer Engagement Executive

at  KARIERA GROUP SINGAPORE PTE LTD

The Customer Engagement Executive is a non-sales role responsible for post-sales client management.

Role Accountabilities :

• Fulfil the appropriate advertising requirements for external and internal clients.
• Understand customer marketing/hiring requirements and recommend the appropriate solutions to customers which the sales team would undertake to develop further.
• Handling enquiries through inbound calls promptly and efficiently while maintaining superb phone etiquette and professionalism.
• Responsible for the monthly process deliverables and performance standards.

QUALIFICATION REQUIREMENT (TECHNICAL & EXPERIENCE)

• Min 2 years’ experience in sales support or customer service.
• Experience working in a call center / help desk would be a plus.
• Proficient in Microsoft programs.
• Superior customer service and phone etiquette.
• Highly responsible, organized and able to multi-task.
• Able to work under pressure and in a fast-paced environment.

• Fulfil the appropriate advertising requirements for external and internal clients.
• Understand customer marketing/hiring requirements and recommend the appropriate solutions to customers which the sales team would undertake to develop further.
• Handling enquiries through inbound calls promptly and efficiently while maintaining superb phone etiquette and professionalism.
• Responsible for the monthly process deliverables and performance standards