Customer Engagement Manager

at  Centrica

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.
We’ve been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK – but supplying energy is just part of what we do.
We’re on a mission to make the UK’s homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint. And with our new PeakSave programme, we’re actively rewarding better energy use too.
Our nationwide team of 6,500 engineers are energy efficiency experts – offering practical ways to make homes more sustainable.
To help us achieve this, we’re looking for a Customer Engagement Manager to join our team for a 12-month fixed term period to help achieve our commercial ambitions. You’ll have a laser-like focus on growing customers numbers across our various new and market-leading propositions and be obsessed about building frictionless, multichannel customer campaigns. You’ll be strategic, smart, and creative and work in a team with a wonderfully clear purpose.
Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home with occasional meetings required at our Centrica sites.

AT CENTRICA WE EMBRACE DIVERSITY AND ACTIVELY SEEK TO ATTRACT INDIVIDUALS WITH UNIQUE BACKGROUNDS AND PERSPECTIVES. TO BUILD A MORE SUSTAINABLE FUTURE, WE NEED THE BEST TEAM – A TEAM WITH A DIVERSE MIX OF PEOPLE AND SKILLS, WHERE EVERYONE FEELS WELCOME AND ABLE TO SUCCEED. WE ARE DEDICATED IN HELPING TO CLOSE THE DIVERSITY GAP AND WOULD LOVE TO SEE MORE FEMALES, PEOPLE OF COLOUR AND LGBTQ+ EMPLOYEES, AS WELL AS THOSE FROM A VARIETY OF CULTURES AND ETHNICITY TO VETERANS AND THE DIFFERENTLY ABLED. SUPPORTING DIVERSITY AND INCLUSION IS A BIG PART OF WHO WE ARE, WE ARE NOT LOOKING FOR PEOPLE TO FIT INTO OUR CULTURE BUT TO ADD TO IT!

PLEASE APPLY ONLINE by hitting the ‘Apply’ button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required

• Work with the Customer Engagement Lead and Props Leads to design and create a calendar of activity to hit growth targets across our owned channels
• Work with Commercial teams to agree manage creative growth campaigns to these targets
• Work with Data and Delivery leads, to identify customer opportunities and develop communication strategies to drive campaign engagement and conversion
• Manage campaign performance to directly and positively impact commercial performance across core portfolios
• Collaborate with internal design teams, to produce customer focused campaigns, that drive engagement and effectiveness.
• Develop and communicate calendar of activity with internal stakeholders, to facilitate prioritisation of effort and resources
• Work with data and insight teams, to proactively report on campaigns to stakeholders, using insight to make clear recommendations to drive future campaign performance
• Manage all campaigns and BAU activity to relevant regulations.