Customer Engagement Manager - MYSG Dupixent Respiratory
at Sanofi US
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Oct, 2024 | Not Specified | 28 Jul, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Embed transformation of the Go-To-Customer model to an agile, sustainable and flexible model for the country aligned with GenMed transformation Go-To-market transformation vision.
- Design and implement the local customer engagement plan related to the customer segment under his/her responsibility.
- Implement the country long-term strategy to achieve excellence in Omni-Channel activities and customer engagement and take the necessary steps to implement a strong MCE, in permanent collaboration with MCO marketing, medical and key support partners (ITS, Business Operations & support, legal, compliance, regulatory affairs).
- Develop a strong CE network within the Country by sharing and supporting the implementation of best practices.
- Ensure all local teams are equipped with necessary knowledge and tools related to Customer engagement, Omni-Channel activities.
- Participate in cross country CE projects.
- Customer Engagement local level strategy and operational plan preparation and execution in constant collaboration with the marketing, medical and commercial team.
- Contribute to the CE network and ensure that all programs, resources and tools are harmonized and at the highest standard of excellence.
- Define best practice content strategy implementation in respect to positioning and messages delivered by marketing (Glocal model).
- Preparation of well-articulated requirements regarding channels development to be presented to BOS dept. and further channels effective usage with Omni-Channel approach.
- KPIs set up & monitoring in cooperation with BOS with respect to external and internal benchmarks
- Proficiently pull analyses and share data on monthly and quarterly basis to highlight insights and make actionable decisions with local marketing and commercial team and across MCO CE network
- Develop or adapt customer/brand value propositions aligned brand/GBU Glocal strategy
- Work closely with medical and commercial teams while developing and implementing CE strategy and plans.
- Capability to innovate and drive change.
- Collaborate effectively with other functions including BOS, ITS, Regulatory, Legal, Purchasing and Finance.
- Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
- Demonstrates a high level of drive and ambition for optimal business results and injects energy and enthusiasm into the organization.
- Maintain effective internal communications to ensure that all relevant company functions are kept informed of certain channel/campaign objectives.
- Identify, measure and track key performance indicators at strategic and operational level to determine customer engagement plans results/success and business impact.
- Regular and accurate reporting in line with defined standards.
- Identifies, collects and reports to the Affiliate Pharmacovigilance Unit, according to the relevant local Pharmacovigilance procedures, all the adverse events as well as all the safety information concerning the Sanofi Group’s products, within one working day.
- If the employee receives notice related at quality complaint for Sanofi portfolio products (including medical devices and supplements) shall report it to the Quality Department in accordance with local procedure, within 1(one) business day from receipt
- Acts in line with all ethical & compliance rules of the Group.
- Comply with all Sanofi HSE Corporate Policy & Requirements as well as local procedures and traffic regulations
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Sales
Graduate
Proficient
1
Singapore, Singapore
