Customer Engagement & Service Contract Engineer

at  Vestas

REGION MED > SBU MED SERVICE > CUSTOMER SERVICE MANAGEMENT AFRICA

The Contract Management department is a part of our Service Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as handling the service contracts in place. The service business is a key growth area of Vestas and has exciting targets to be achieved.

QUALIFICATIONS

• Engineer or Business Administration graduate
• Experience in contract management
• Fluent in English (written and spoken)
• Electrical, renewables, mechanical knowledge will be considered
• Wind turbine, energy or aircraft industry experience will be considered

• Develop and maintain relationships with existing customers; leverages relationships to ensure renewals of Service contracts
• Define common strategy in customer relationship management (together with Area Supervisor)
• Develop new business opportunities (value-added services) and actively pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
• Deal with technical open cases resolution process (proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
• Control project bonus and penalties (incentive; variable price)
• Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
• Invoice all customers and ensure updated billing plan in the ERP system