Customer Engagement Specialist

at  Kerr Sprinkler Systems Inc

Are you an energetic, outgoing professional who thrives on helping customers and building relationships? Join Kerr Sprinkler Systems, Eastern Ontario’s leading provider of high-quality irrigation solutions for over 38 years. We’re looking for a Customer Engagement Specialist who can represent our brand with professionalism and enthusiasm, supporting both customer service and marketing efforts.

QUALIFICATIONS:

• Proven experience in customer service, marketing, and administrative roles.
• Proficiency with CRM software, Google Sheets, and other digital tools.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Outgoing, positive attitude, with a willingness to make cold calls and follow-up on leads.
• Ability to work independently and as part of a team.
• Technically inclined or experience working in a similar workflow environment.

• Manage emails and phone calls with a friendly and professional demeanor.
• Develop and execute marketing campaigns, including content creation and social media management.
• Utilize CRM systems to track customer interactions and maintain up-to-date records.
• Assist the sales team with administrative tasks, scheduling, onboarding, and follow-ups.
• Engage with potential clients through cold calls, offering information about our services and building relationships.
• Perform general office tasks to ensure smooth daily operations.