Customer Engagement Specialist Ocean Spa

at  Napier City Council

Ocean Spa has a vacancy for a dynamic Customer Engagement Specialist to join our team on a permanent basis, working 40 hours across 7 days as per roster.
Our team of Customer Engagement Specialists deliver exceptional customer service to our visitors, ensuring everyone feels welcome and informed in a friendly, supportive, diverse and inclusive environment.

ABOUT US

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier’s most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?
We’re not just any employer – we’re an equal opportunity employer. We celebrate diversity and warmly welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best. If you require any accommodations or adjustments to ensure a smooth application or interview process, please let us know. Our dedicated People & Capabilities department is here to make reasonable adjustments, ensuring a fair and accessible recruitment experience for all.
Before joining our team, our preferred candidates will undergo thorough pre-employment screening. Rest assured, this includes drug testing to ensure a safe and healthy workplace. Some roles may also require health screening.
At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It’s an opportunity to make a real difference in our community.
Don’t miss out on the chance to be a part of our exciting team at Napier City Council. Apply today and discover a rewarding career where your skills and contributions are valued.
Please visit Napier City Council Careers website to see full job description
Job Description - Customer Engagement Specialist
Department
Community Services
Locations
Ocean Spa
Employment Type
Permanent
Hours
Full Tim

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

• Ensure every interaction counts and every customer has a positive, friendly and helpful experience
• Responding to all enquiries and giving accurate information
• Having up to date knowledge about the facility’s operations and schedules
• Handling all bookings
• Performing cashier duties and general administrative tasks as required
• Contributing to the ongoing pro-active support of health and safety strategies and policies

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE THE FOLLOWING SKILLS:

• A track record of offering exceptional customer service.
• Accurate and speedy cash handling skills, and experience with electronic cash registers.
• General clerical and administrative skills, with basic computer literacy.
• Excellent communication skills.
• An outstanding phone manner with a passion for resolution.
• Great attention to detail and accuracy of work.
• Passionate about building relationships with people from all walks of life within our community and visitors
• Flexibility and thinking outside the box.
  If you are ready for this opportunity, then we encourage you to apply now. We will be interviewing suitable candidates as applications are received and may close this advertisement when we have found the right person.