Customer Engagement Specialist

at  SALMON THRUST PTE LTD

As a member of a fast-growing training company, you will hold dual responsibilities of maintaining relationships with current customers and actively seeking to expand the customer base. The focus is on both retention and acquisition, encompassing duties such as relationship management, customer outreach, and new customer acquisition strategies. This role is crucial for ensuring overall customer satisfaction and business growth through effective engagement and expansion efforts.
Applicants should be highly self-motivated, resourceful, meticulous, dedicated, highly responsive, and have
excellent time management skills.

EDUCATION / EXPERIENCE REQUIREMENTS

• Degree from a recognised university
• Minimum 5 years and above relevant working experience in financial services training, corporate training or financial services.

SKILLS:

• Communication: Excellent verbal and written communication skills for effective client interaction and engagement.
• Customer Service: Strong customer service orientation to address client needs and enhance their experience.
• Sales and Marketing: Ability to promote training programs and generate new business opportunities.
• Project Management: Organizational skills to manage multiple clients and projects simultaneously with good time management.
• Problem-Solving: Analytical skills to identify client issues and develop effective solutions.

ABILITIES:

• Relationship Building: Capacity to establish and maintain strong long-term relationships with clients.
• Adaptability: Flexibility to adapt to changing client needs and industry dynamics.
• Attention to Detail: Keen eye for detail to ensure accuracy in client communications and program delivery.
• Empathy: Understanding and addressing the unique needs and concerns of clients.
• Tech Savvy: Proficiency in using software, virtual meeting platforms, and other relevant technology tools.