Customer Escalations Specialist - Logistics

at  Apple

SUMMARY

Posted: 11 Oct 2024
Weekly Hours: 39
Role Number:200571481
Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! In this exciting and dynamic role, you’ll act as the route to market interface for all of our internal customers. This means you’ll have excellent day-to-day visibility with all levels of operations management within Apple, as well as within your own team. Project management skills are a must-have. We are looking for someone who has a proven track record of taking initiative in the identification and resolution of process improvements. You will be comfortable sharing knowledge and feedback with a broad audience. You will represent our team in project teams, and build executive communications for senior management. Analytical ability is also key in this role. You will work with large sets of data to identify trends and issues within the transportation business and present your findings to leadership. You will be a key contributor to our philosophy of continuous change and improvement. If you love telling a story with data and managing a diverse series of relationships, then this could be the role for you!

DESCRIPTION

Be the primary point of contact for various teams (Online, Retail, Reseller & AppleCare) for troubleshooting queries related to transportation and supply chain exceptions Collaborate with Apple’s internal supply chain transportation teams, as well as external business partners, to own and deliver a fast, effective resolution process for shipment exceptions Maintain a continuous focus on robust controls & monitoring systems to ensure excellence in execution Seek out continuous improvement opportunities for all Supply Chain processes, working with other departments to influence & implement change Support the identification & elimination of manual touch points, streamline & automate transactional activity

• You are results-orientated & customer focused, including a willingness to take on additional responsibilities when required to meet the goal
• Be a phenomenal teammate who works effectively with others, but can also demonstrate your own initiative to work independently.
• You have a proven ability to use data to drive decision-making and process improvement.

• You are comfortable, confident and articulate when communicating to various levels of the organisationThe ability to work with large data sets, interpret and communicate the actionable insights as well as the attitude of continuous improvement .

PREFERRED QUALIFICATIONS

• You have excellent time leadership skills, and the ability to work in a highly ambiguous and deliverable-focused environment, multi-task and adapt to changing priorities and deadlines.
• Deep experience leading cross-functional relationships with external customers, and internal partners.
• A background and working experience & knowledge of data science is highly advantageous - being able to understand the needs of the team and wider partners, and use the latest tools to visualise data, making it easily accessible.

Please refer the Job description for details