Customer Excellence Specialist, Projects Logistics

at  KuehneNagel

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Dammam site is looking for a new Project Logistics Customer Excellence Specialist

YOUR SKILLS AND EXPERIENCES

• Fluent communicator with strong presentation skills in English
• Arabic language skills is preferred
• Problem solving skills
• Analytical skills
  About Kuehne+Nagel
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
  As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

YOUR ROLE

As Customer Excellence Specialist you organise and supervise the transport of all orders and ensure that your customers are overall satisfied. You act as the customer’s front line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers and colleagues. The specialist is responsible for the profitability of orders, correct invoicing and data quality.

YOUR RESPONSIBILITIES

• Arrange and supervise the transport of cargo
• Ensure all systems are kept up to date promptly
• Monitor the operational performance of all involved parties and report any issues that may occur
• Review and ensure that any KPIs agreed with the customer are met
• Participate in training to develop yourself and your knowledge
• Immediately report problems when they occur
• Execute the business in line with rates given by ensuring profit maximization
• Manage GP planning