Customer Excellence Team Leader (Marine Division)

at  Alfa Laval

Customer Excellence Team Leader (Marine Division)
Responsible for leading, contributing, managing and driving a team of customer specialists and customer supports (managing Complex, Service and standard orders) within a designated area of responsibility in accordance with the assigned targets.
Responsible for developing and securing a high performing customer support team in line with the Alfa Laval culture. This is a regular full-time employment, reporting to Customer Excellence Leader.
About the Company:
We define our purpose as accelerating success for our customers, people and planet. As we are dedicated to outstanding customer service, an inspiring and embracing workplace, and with sustainability in our genetic code.
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – mainly in energy, the environment, food and the marine industry
The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.
Please feel free to peruse our website
www.alfalaval.com

The position / About the Job:

• Building a Customer Centric Culture and enhancing team collaboration.
• Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.
• Monitor and follow up of the back log and invoicing.
• Coordinate the order logistics with the Alfa Laval factories and distribution centers according to the customer contract requirements.
• Analyzes customer satisfaction and improves order fulfillment processes.
• Coordinate with sales, service operation and finance department for relevant WIP (work in progress) and backlog follow up.
• Lead the team by giving the direction and ensuring that they are performing according with the plan.
• Develop, motivate and coach direct reports to secure the development of relevant competencies and customer communication.
• Contribute to process optimization, streamlining order fulfillment processes, through identifying bottlenecks and inefficiencies in the order fulfillment process to improve lead time accuracy.
• Contribute to adoption of new technologies, automation (e.g. RPA) and best practices to improve customer support efficiency

Skills required

• Leadership
• Communication
• Customer relationship
• Logistic knowledge
• Agility and time management
• Analytical and digital mindset
• Process understanding & problem solving.

Who you are?
You’re innovative and solutions oriented. You’re driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better, day after day.
Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets.
If you’re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you’ll find a world of career-building opportunity.
Workplace
Primary Location - Pune - ICC
Alternative location - UAE

What you can be?

• Education:

While a specific degree isn’t always mandatory, certain educational backgrounds can provide valuable skills and knowledge for this role.

• BS Engineering
• BS of Business Administration (BBA)
• BS Logistic & Supply Chain Management
• MBA with focus of operations management or supply chain management
• Experience
• Minimum 5 yrs of experience in relevant field, evidencing strong interpersonal skills, problem-solving abilities, and the ability to manage and motivate a team.

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply
“We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games

• BS Engineering
• BS of Business Administration (BBA)
• BS Logistic & Supply Chain Management
• MBA with focus of operations management or supply chain management
• Experience
• Minimum 5 yrs of experience in relevant field, evidencing strong interpersonal skills, problem-solving abilities, and the ability to manage and motivate a team