Customer Experience Advisor (14-month Contract)

at  MPB

Are you a creative problem solver?
We are growing our customer experience department and are looking for fluent English and German or Italian speakers to support our customers via live chat, email and phone.
MPB is the leading platform for buying and selling used photography and videography equipment around the world.
Our EU base is in Berlin and we’re hiring for people who are looking for a fulfilling career. You must be based in Berlin to apply for this position. This is a 14-month temporary contract covering maternity leave, with the possibility of extension.

WHY SHOULD YOU WORK IN MPB’S CUSTOMER EXPERIENCE TEAM?

You will be joining a progressive department who are focused on problem solving, building relationships with customers, and providing an exceptional customer experience.We are international, vibrant, creative, and constantly learning.
Your role will be blended and you will be supporting customers via live chat (30%), email (50%) and over the phone (20%). We proactively support customers with industry leading self-service, but when they do want that human touch you can take ownership and provide exceptional technical support - so that you both get the satisfaction you need
You will also have the opportunity to progress your career within customer experience. Whether you want to develop into a team lead or if your interests diversify across other areas of customer experience - you will have the opportunity to develop yourself and your career.
Working with market leading SAAS tools, you will speak to a diverse range of people across countries and cultures.

SKILLS YOU’LL NEED

• Some previous experience in a customer support/service/experience role
• Fluent German or Italian and English skills - verbal and written
• Problem solving abilities
• Customer first mindset
  An interest in photography or videography is highly beneficial.

Please refer the Job description for details