Customer Experience Advisor

at  Muir Group Housing Association

YOU’LL BE ABLE TO…

• Champion for our customers, providing an excellent customer experience as the first point of contact.

• Help customers access our services in line with our customer commitment.

• Live our values every day, taking ownership of queries and doing what matters most for our customers.
• Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.
• Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.

You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach.
So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

Please refer the Job description for details