Customer Experience Advisor

at  Polestar

At Polestar, we don’t just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience.

• Brand advocate and consumer-centric individual who will strive to provide best-in-class experiences for our consumers.
• Work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey
• Manage inbound communications for product, service, leads and support requests
• Receive and respond to customer communications, cases, or chats through to resolution
• Work with Polestar Spaces & Service Points to ensure seamless communication for all involved parties
• Follow up with current customer product, service, and support inquiries
• Build and maintain professional relationships with our customers throughout their experience
• Resolve and handle incoming customer advocacy cases through to resolution escalating to the appropriate team member where necessary
• Deliver a white glove customer experience through all available methods of communication
• Stay up to date on Polestar news, product and software