Customer Experience Advisor
at Rendall Rittner
London SE18, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Oct, 2024 | Not Specified | 28 Jul, 2024 | N/A | Customer Service,Email,Service Delivery,Communication Skills,Customer Satisfaction,Customer Experience | No | No |
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Description:
EXCITING OPPORTUNITY ALERT! JOIN RENDALL & RITTNER AS A CUSTOMER EXPERIENCE ADVISOR!
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor. This is an incredible career opportunity with a fantastic package.
Position: Customer Experience Advisor
Location: Office Based - 56 Duke of Wellington Avenue, Royal Arsenal, London , SE18 6SS
Working Hours: Shift Pattern
As an Customer Experience Advisor at Rendall & Rittner, you will:
- Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly.
- Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
- Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
- Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
- Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
- Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
- Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
- Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
- Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people’s lives
Responsibilities:
As an Customer Experience Advisor at Rendall & Rittner, you will:
- Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly.
- Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
- Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
- Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
- Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
- Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
- Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
- Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people’s lives.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
London SE18, United Kingdom