Customer Experience Advisor

at  Rendall Rittner

EXCITING OPPORTUNITY ALERT! JOIN RENDALL & RITTNER AS A CUSTOMER EXPERIENCE ADVISOR!

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Advisor. Do you strive to deliver excellent customer service? Then is an incredible career opportunity with a fantastic package.
Position: Customer Experience Advisor
Location: Office Based - 340 Deansgate, Manchester, M3 4LY
Working Hours: There are two shifts available, and you will be asked at interview which shift you are applying for .

As a Customer Experience Advisor at Rendall & Rittner, you will:

• Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly.
• Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
• Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
• Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
• Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
• Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
• Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
• Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
• Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues

As a Customer Experience Advisor at Rendall & Rittner, you will:

• Provide exceptional customer service via telephone and email, addressing and resolving customer enquiries and issues promptly.
• Maintain clear, professional, and empathetic communication with customers, ensuring a positive customer experience with every interaction.
• Quickly and creatively solve customer problems, and proactively identify potential issues before they escalate.
• Collaborate effectively with team members, sharing insights and supporting peers to ensure consistent service delivery.
• Keep accurate and detailed records of customer interactions, participating in team meetings and contributing to a positive team environment.
• Stay updated on R&R products, services, and systems, seeking feedback and implementing suggestions to enhance customer service.
• Participate in training sessions to develop new skills and knowledge, open to learning about customer needs, preferences, and frustrations.
• Demonstrate strong verbal and written communication skills, articulating solutions clearly and professionally.
• Work well in a team environment, showing willingness to collaborate and share knowledge with colleagues.

Commit to providing exceptional service that enhances customer satisfaction, motivated by the opportunity to make a positive difference in people’s lives.
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