Customer Experience Advisor

at  Yuno Energy

Yuno Energy is part of the Yuno Group, alongside a suite of brands, including PrepayPower and Kaizen Energy. We entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy’s app-first approach provides a clear view of users’ energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.
We’re offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that’s part of a wider group with over 500 employees.
Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth.

CAREER INCENTIVES & BENEFITS

• Competitive salary & bonus structure
• Pension Contribution Scheme
• Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme
  With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy.
  Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
  We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
  This is not the first time the Yuno Group has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland’s largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy.
  As early adopters of smart meter technology, we’ve built app-based services that are now used by [170,000] customers across Ireland

Essential Skills & Experience

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage

• Manage 50-70 incoming telephone calls per day.
• Identify and assess customers’ needs to resolve their issues.
• Build relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
• Meet personal/customer experience team SLA targets.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Experience resolving Customer requests on the first contact.
• This role will require working Shifts including some Weekends or Bank Holidays

Essential Skills & Experience

• Customer Support/Service experience preferred.
• Customer orientation and ability to adapt/respond to different types of situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively.
• A desire to provide Best in Class customer experience.
• Ability to provide strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices is desirable
• Excel experience preferred.
• Experience in the energy industry is an advantage.

About This Role:

• €25,000 basic salary with a €5,000 bonus structure.
• After 6 months of probation salary increases to €26,250 basic salary with a €5,250 bonus structure.
• The first month’s bonus is guaranteed.
• Based full-time in our Sandyford Office - Dublin 18