Customer Experience Advisors

at  Halfords

ARE YOU GREAT WITH CUSTOMERS? LOVE PROBLEM SOLVING? WANT TO JOIN AN ICONIC BRITISH BRAND ?

If the answer is yes, look no further. At Halfords we’re all about customers, just like you, and to ensure we delight our customers every time they contact us, we are looking for people who have a real passion for customer service to join our Customer Service team in Redditch.
In this role you’ll get to use your fantastic customer service skills to deliver a service that our customers want to come back for and as a brand ambassador for Halfords, you will be able to provide an exceptional level of service for our customers across different communication channels.

KEY SKILLS/EXPERIENCE

• Contact Centre or customer service industry experience desirable.
• Excellent Customer and communication skills, both written and verbal
• Confident in a fast-paced environment, being able to demonstrate flexibility to changing priorities.
• Have a flexible and open-minded approach to working, with strong multitasking and organisation skills.
• Able to work effectively as part of a team, and to work using your own initiative.
• Excellent administrative skills with the ability to prioritise your workload.
• A passion for continuous improvement, supporting your team and the wider business to ‘Be Better Every day’.
• IT literate with knowledge of standard desktop applications such as MS Office.

• Dealing with customer enquiries on the phone or by email to resolution, showing empathy and professionalism on every customer interaction
• Answer all contacts within the agreed departmental SLAs, with a ‘first-time resolution’ approach.
• Taking ownership of more complex cases, providing an effective resolution for our customers
• Building rapport with our customers, identifying their needs, engaging with them, helping to keep a customer for life.
• Ensure all customer contact is logged accurately and efficiently on the relevant systems.
• Building strong relationships with other areas of the business to help resolve customers enquiries effectively.