Customer Experience Agent

at  BARK

ABOUT BARK

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK’s largest and fastest-growing services marketplace, we’re on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.
Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we’re committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.
This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.
As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You’ll have ownership, agility, responsibility and stimulation without any of the worry.

SHIFTS

We are looking for part-time workers to join our Customer Experience weekend team.
Typically, you will work 8.5-hour shifts with a half-hour break.

Typical shift hours;

• 8:00am to 4:30pm
• 9:00am to 5:30pm

SKILLS AND EXPERIENCE

• Customer-facing/sales experience desirable (not essential)
• Computer literate (experience with customer service software a plus, we use Zendesk)
• Ability to build strong rapport quickly and confidently with customers
• A driven self-starter, self-motivated with a great work ethic
• Confident in handling diverse queries, able to easily adapt to any given situation
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
• Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
• Exceptional attention to detail and follow-through

ABOUT THE ROLE

Bark was voted the 6th fastest-growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start-up feel, with all the security of a hugely successful business.
We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We are looking for Customer Service Agent’s to join our team (no experience necessary). You’ll be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flair for customer service and sales to come and make a difference to our team.

RESPONSIBILITIES

• Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented.
• Promptly responding to enquiries via email, resolving issues with a professional-first mindset
• Be a product & customer expert, assisting new and existing professionals with any queries that they may have
• Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully
• Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
• Solve technical issues and support the development of our platform and products by providing vital feedback to the wider business