Customer Experience Analyst - Canada

at  Intuit

OVERVIEW

We’re looking for a highly motivated Customer Experience Analyst to join our Customer Success (CS) team, as we transform from a customer support function to a true value add customer success function.
You will directly influence key business decisions related to the delivery and continuous improvement of CX across the organisation.

• Partner with the UK CX team to gain an understanding of the business and where data driven insights can improve Customer Experience and business outcomes
• Develop dashboards and reporting tools to provide insights into both customer behaviour, and operational processes. This will include both quantitative and qualitative data
• Visualise and present insight from the data to inform continuous improvement and decision making
• Provide regular reporting of performance against key CX metrics, and share insights into opportunities for improvement
• Build cross functional relationships both regionally (with product, marketing) and globally (with the global data & analytics teams) to ideate, share best practices and drive efficiencie