Customer Experience and Sales Crew

at  GoBoat Canary Wharf

ABOUT US

We are a fast-growing and dynamic company with a mission to get more people on the UK’s waterways in a sustainable way. We offer a variety of self-drive day boat rentals that are perfect for everyone, from families and friends to couples and groups. Our boats are fully-electric, so you can enjoy your day out without worrying about your impact on the environment.
We’re looking for a Customer Experience and Sales (CX) Crew member to join our team and help us deliver an exceptional customer experience and drive sales.

You will be responsible for:

• Driving Sales: Utilise your excellent communication and interpersonal skills to drive sales and bookings, ensuring our boats are fully utilised and customers have everything they need.
• Deliver Exceptional Service: Provide top-notch customer service, from assisting with bookings to ensuring customers have a seamless and enjoyable experience on the water.
• Maximise Revenue: Proactively identify opportunities to upsell additional services or extend bookings, maximizing revenue potential.
• Safety First: Prioritise safety at all times, providing safety instructions to customers and teaching them to drive our boats

MINIMUM QUALIFICATION:

• A strong ability to drive booking sales and upsell to customers as they check in and during their time with us
• Excellent communication and interpersonal skills
• Ability to work as part of a team
• Ability to work in a fast-paced environment and handle multiple tasks
• Willingness to work flexible hours, including weekends and holidays
• Keen interest in outdoor and water-based activities
• Technologically capable

PREFERRED QUALIFICATION:

• 1-2 years’ experience in a customer-focused role

• Driving Sales: Utilise your excellent communication and interpersonal skills to drive sales and bookings, ensuring our boats are fully utilised and customers have everything they need.
• Deliver Exceptional Service: Provide top-notch customer service, from assisting with bookings to ensuring customers have a seamless and enjoyable experience on the water.
• Maximise Revenue: Proactively identify opportunities to upsell additional services or extend bookings, maximizing revenue potential.
• Safety First: Prioritise safety at all times, providing safety instructions to customers and teaching them to drive our boat