Customer Experience Associate

at  Architectural Surfaces Group

ABOUT US

Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile, and soapstone supply, now in over twenty locations across the United States. Our deep industry experience and excellent reputation give us access to the finest quarries in the world, while our diverse customer base gives us the buying power to bring our customers top-quality natural stone at an economical price. We carry more than 120 colors of natural stone in slabs from Brazil, India, China, Europe, and beyond.
We are looking for smart, dedicated professionals to strengthen our team. We offer career opportunities that provide a unique career experience depending on your skills, career objectives, and preferred work experience. At Architectural Surfaces you’ll find a close-knit team and a collaborative, supportive environment that keeps projects running smoothly and customers happy. If you’re ready to join a top-notch team, we’d like to hear from you. Architectural Surfaces is an Equal Opportunity Employer and participates in E-Verify.
Architectural Surfaces is a national company with the soul of a family business. We offer a deep inventory of on-trend materials, including a broad selection of quality stone, quartz, and tile for residential and commercial applications. We believe in cultivating knowledge to transcend the transaction and deliver effortless customer experiences. Our expert staff is committed to responsive service and on-time delivery.

POSITION SUMMARY:

As a Customer Service Associate, you will be at the forefront of our company’s commitment to delivering exceptional service and creating positive interactions with our valued customers. Your primary responsibility will be to ensure every customer’s experience is smooth, personalized, and leaves a lasting positive impression.ESSENTIAL FUNCTIONS:

• Requires individual interaction with customers, developing relationships, and substantial knowledge of products sold.
• Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer.
• Educating the customer on the sales process, assessing the customer’s needs, and locating products that closely match their specified color demand.
• Assist clients in selecting slabs and tiles for their overall project(s).
• Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
• Assist dealers such as fabricators and tile distributors with the sales and ordering process.
• Answering phones, organizing the designer room, filing paperwork, and responding to customer questions.
• Capturing customer/homeowner visits and preliminary selections.
• Creating holds for fabricator selections and sent to account managers.
• Responsible for sale order creation for orders that are sent to the shared Orders email.
• Responsible for list creation for orders that are being picked up or delivered to customers.
• Invoicing and emailing invoices to termed customers.
• Responsible for processing Customer’s credit card payments and/or personal checks.
• Maintaining hold reports and sending expired holds to Account Managers.
• Other duties as assigned.

POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES

• Basic computer skills and business telephone etiquette.
• A well-organized and self-directed individual with the ability to prioritize duties.
• Perform all duties and responsibilities promptly to meet time-sensitive deadlines.
• Ability to work well in a team environment.
• Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.
• Must be able to work Saturdays (dependent on branch schedule).
• Must demonstrate showroom sales skills in a high-end work environment.
• Must be able to communicate effectively both verbally and written.
• Must be self-driven, organized, and detailed oriented.

EDUCATION AND EXPERIENCE

• Associates degree or industry experience preferred.
• Customer service experience in a multi-tasking environment is required.

• Requires individual interaction with customers, developing relationships, and substantial knowledge of products sold.
• Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer.
• Educating the customer on the sales process, assessing the customer’s needs, and locating products that closely match their specified color demand.
• Assist clients in selecting slabs and tiles for their overall project(s).
• Help coordinate marketing and outreach efforts to architects, designers, homebuilders, and the public.
• Assist dealers such as fabricators and tile distributors with the sales and ordering process.
• Answering phones, organizing the designer room, filing paperwork, and responding to customer questions.
• Capturing customer/homeowner visits and preliminary selections.
• Creating holds for fabricator selections and sent to account managers.
• Responsible for sale order creation for orders that are sent to the shared Orders email.
• Responsible for list creation for orders that are being picked up or delivered to customers.
• Invoicing and emailing invoices to termed customers.
• Responsible for processing Customer’s credit card payments and/or personal checks.
• Maintaining hold reports and sending expired holds to Account Managers.
• Other duties as assigned