Customer Experience Associate

at  Digital Treasury Group Inc

At Digital Treasures, we bring our clients’ memories back to life through digital media. Customer service and high-quality work are our top priorities. Our role is to ensure our customers’ experience is professional, courteous, and solution oriented.
We are looking for individuals who enjoy working with people and pride themselves on making customer interactions a wonderful and memorable experience. The Customer Experience Associate’s role is to ensure customer orders and inquiries are handled professionally and effectively.
Please note the following important details about the position:
1. Customer Service Focus: You will be responsible for assisting customers with their media conversion and archiving requirements, offering product and service recommendations based on customer needs - client facing, on the phone and email.
2. Dual Office Locations: This is an in-person role that requires you to be flexible to work at two office locations:
a. Head office in south west Etobicoke (415 Horner Ave, Unit 8, Etobicoke)
b. Satellite office in North York near Sheppard West station (265 Rimrock Road, Unit 2A, North York)
3. Full-Time Schedule: The position is a full-time, 40-hour work week.

KNOWLEDGE / SKILL REQUIREMENTS

• Passionate about customer service.
• Attention to detail and an ability to execute.
• Excellent interpersonal and communication skills (spoken and written).
• Ability to navigate multiple systems simultaneously. Can learn new applications quickly.
• Professional and courteous. Ability to maintain composure during stressful situations.
• Mature and require minimal supervision. Self-motivated to achieve personal and business outcomes.
• Team player who fosters collaboration and sharing of ideas.
• Ability to work in a fast-paced environment. Can shift priorities with ease.
  Job Type: Full-time
  Pay: $22.00-$24.00 per hour
  Expected hours: 40 per week

Additional pay:

• Overtime pay

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Application deadline: 2025-02-0

• Interact and advise customers both face-to-face and on the phone.
• Provide solution-oriented process, pricing, and availability.
• Input customer orders with precision to ensure seamless delivery.
• Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer requests.
• Provide support for any questions or issues regarding digital media.
• Process order requests.
• Manage and record contacts in our customer call tracking tool to ensure proper and accurate information is available for future business relationships.