Customer Experience Associate

at  North One

North One is looking for a Customer Experience Associate to join our high performing team . We are a remote-first, venture-backed startup at the heart of the FinTech movement and we’re reshaping financial services and banking for small businesses across America. We are backed by some of the best VCs in the world and are solving important problems.

• You are a natural communicator and you love diagnosing and solving problems.
• You are curious and enjoy learning how a product works so you can help your customers get the most out of it.
• You live and breathe customer care and understand how to measure the impact of great customer experiences.
• You love to troubleshoot and find a clear and understandable solution for customers.
• You have a track record of delighting customers in a Support/Success/Care role.
• You are team-oriented and going above and beyond to help out your peers is part of who you are.