Customer Experience Business Partner

at  Global Excel Management

Job Description:
Are you a driven and dedicated person who strives for customer excellence? Do you advocate and champion on behalf of customers? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
The Customer Experience Business Partner will play a pivotal role in organizations voice of the customer strategy by meticulously mapping customer journeys, analyzing touchpoints, and translating insights into actionable strategies. Reporting to the Director of Customer Experience, this role focuses on understanding and improving customer sentiment through detailed journey maps, effective visualizations, and comprehensive feedback analysis. The specialist will collaborate with internal business partners to identify critical touchpoints, conduct SWOT analyses, and drive continuous improvement initiatives. Additionally, the role involves preparing CX KPI reports for corporate client reviews and supporting deep dive analyses to identify areas for enhancement. The ideal candidate will possess exceptional attention to detail, strong communication skills, and the ability to work independently on multiple projects, ensuring the delivery of accurate and timely customer journey reports.

Please refer the Job description for details