Customer Experience Coordinator

at  The Pet Vet

WHAT WE’RE LOOKING FOR

We’re looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
We’re looking for someone to join us on a full time basis (31.75 hours per week 1:4 weekends) at the earliest convenience. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
We’ll make sure you receive the very best training, you’ll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
It’s a particularly exciting time to join us as in February 2025, we’ll be adopting a deskless reception! We’re looking for someone who can confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet. You’ll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you’ll help to deliver 5-star customer service to be proud of.

A LITTLE MORE ABOUT US AT THE PET VET LINCOLN

You’ll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our Lincoln practice is the newest in our group, and it’s packed with the latest tech to support our teams in doing what they do best. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Our Lincoln team are a really friendly bunch. Check us out on Facebook! We’re constantly getting up to all sorts, from appearing on TV (Dog’s Behaving Very Badly) to setting up a group-wide fundraising initiative to walk the equivalent distance between the UK and Ukraine.

Please refer the Job description for details