Customer Experience Director

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

SKILLS

Planning; Prioritization; leadership; Communication; Coaching Effectiveness; Goal Setting; Delegating; Accountability; Time Management; Assertiveness

EXPERIENCES

Management background with a proven ability to implement a strategy, build a business model (e.g. pricing, route to market, etc.), and deliver excellent customer service; management experience in sales, marketing or customer service; familiarity with value added services and long sales cycles; experience with regulatory compliance

COGNITIVE SKILLS:

Big picture and long-term strategic thinking; divided attention; fast processing/decision making (decisive); ability to balance numerous business needs, triage and prioritize

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Be responsible for the iteration and delivery of the business development strategy for strategic high value accounts.
• Act as a key member of the Senior Leadership Team, identifying and resolving cross-functional challenges, communicating team and company strategy and creating stronger ties to key customers.
• Manage senior members of the Strategic Accounts and Customer Service team, who will be the day-to-day points of contact for strategic accounts.
• Ensure the Strategic Account Managers maintain accurate records of all prospecting and existing customer activities for strategic accounts
• Finance and Reporting – effectively set and meet budgets for revenue and operating expense; experience managing a P&L; clearly explain financial performance and identify ris