Customer Experience Director (Healthcare Advertising)

at  Omnicom Health Group

CUSTOMER EXPERIENCE DIRECTOR – HCP & PATIENT

Location:12 Bishop’s Bridge Rd, Greater, London W2 6AA
Reports to:Digital Director

POSITION SUMMARY

The Customer Experience Director – HCP & Patient, is responsible for the development and implementation of customer experience strategies to help our clients to improve engagement across healthcare channels. Working downstream from brand strategists, this role focuses on the evolution of the brand strategy into a customer journey with a supporting tactical ecosystem to optimise the impact of campaigns across a variety of tactics and systems. Therefore this role involves collaboration with various departments, to enhance customer interaction across touchpoints and foster customer satisfaction. The position requires a working knowledge of digital channels, good communication skills, and a focus on productivity, along with an interest in enhancing the customer experience internally (agency and wider network) and to the client.

INTERPERSONAL AND COMMUNICATION SKILLS:

• Excellent interpersonal skills with the ability to build strong relationships with internal teams and external clients
• Strong communication skills, with the ability to present complex ideas clearly and persuasively

KNOWLEDGE AND SKILLS

• Comprehensive understanding of the industry’s latest trends and technologies in customer experience
• Proficiency in various customer experience platforms and tools, as well as data analytics
• Knowledge of business operations, customer service principles, and strategic planning
• Deliver an authoritative view on communications strategy, based on channel knowledge and understanding of how best to engage the consumer, and leverage creative ideas

Please refer the Job description for details