Customer Experience Director (Healthcare Advertising)
at Omnicom Health Group
London W2, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Nov, 2024 | Not Specified | 28 Aug, 2024 | N/A | Interpersonal Skills,Communication Skills,Data Analytics,Veeva,Customer Experience,Social Media,External Clients,Email,Platforms,Web,Business Operations,Digital Channels,Strategic Planning | No | No |
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Description:
CUSTOMER EXPERIENCE DIRECTOR – HCP & PATIENT
Location:12 Bishop’s Bridge Rd, Greater, London W2 6AA
Reports to:Digital Director
POSITION SUMMARY
The Customer Experience Director – HCP & Patient, is responsible for the development and implementation of customer experience strategies to help our clients to improve engagement across healthcare channels. Working downstream from brand strategists, this role focuses on the evolution of the brand strategy into a customer journey with a supporting tactical ecosystem to optimise the impact of campaigns across a variety of tactics and systems. Therefore this role involves collaboration with various departments, to enhance customer interaction across touchpoints and foster customer satisfaction. The position requires a working knowledge of digital channels, good communication skills, and a focus on productivity, along with an interest in enhancing the customer experience internally (agency and wider network) and to the client.
INTERPERSONAL AND COMMUNICATION SKILLS:
- Excellent interpersonal skills with the ability to build strong relationships with internal teams and external clients
- Strong communication skills, with the ability to present complex ideas clearly and persuasively
KNOWLEDGE AND SKILLS
- Comprehensive understanding of the industry’s latest trends and technologies in customer experience
- Proficiency in various customer experience platforms and tools, as well as data analytics
- Knowledge of business operations, customer service principles, and strategic planning
- Deliver an authoritative view on communications strategy, based on channel knowledge and understanding of how best to engage the consumer, and leverage creative ideas
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Sales
Graduate
Proficient
1
London W2, United Kingdom