Customer Experience Engagement Lead

at  Nine

Company Description
Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.
Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.
Job Description
Join Nine as the Customer Experience Engagement Lead, responsible for driving subscriber retention and maximising subscription revenue. As part of Nine’s dynamic Audience Growth team, this role leads retention and winback strategies, and collaborates with the Customer Service Centre to enhance audience connection, foster loyalty and deliver an exceptional subscriber experience.
The Audience Growth team expands and deepens connections with audiences across Australia. We leverage data to optimise content, drive subscriptions, and grow audience revenue while working closely with editorial, data, and product teams. The Customer Service Centre supports Nine’s mastheads and platforms like 9Now, providing exceptional customer experiences to strengthen Nine’s position as a trusted news source.