Customer Experience Engineer (Audio Visual Display Hardware/Software)

at  Brookwood Recruitment

ENGLISH SPEAKING

Hybrid working, 2 days remote working
Brookwood are pleased to be working with this leading Global Manufacturer of LED Display, Video Walls, Interactive Display , Projection.
We are looking for a committed and technically skilled Customer Experience Engineer to provide expert-level pre-sales and post-sales support for our hardware and software products throughout Europe. This role will focus on diagnosing and resolving technical issues remotely and providing on-site assistance for installations and services.

REQUIRED SKILLS AND QUALIFICATIONS

• Experience: Minimum 2 years of experience in technical customer support or service for hardware and/or software products.
• Language Skills: Professional fluency in English (speaking, reading, listening, and writing).
• Technical Acumen: Ability to quickly learn and adapt to new hardware and software technologies to assist end-users effectively.
• Communication Skills: Strong listening skills and the ability to clearly explain technical issues to non-technical audiences.
• Problem-Solving: Skilled in diagnosing issues and implementing efficient, effective solutions independently or in collaboration with team members.
• Travel: Willingness to travel frequently across Europe for on-site support and supervision.

• Technical Support: Deliver remote and on-site technical support for Display and software products through phone, email, and chat platforms. Efficiently troubleshoot and resolve customer issues.
• Issue Resolution: Accurately document technical problems, diagnosis, and solutions. Escalate complex cases promptly, ensuring proactive follow-up to resolution.
• On-Site Assistance: Provide on-site supervision and technical expertise during installations and services across Europe, ensuring the successful completion of projects.
• Continuous Learning: Stay updated on internal and external product changes, system updates, and support procedures to provide clients with current, accurate information.
• Process Improvement: Collaborate with internal teams to implement the best solutions for customer needs, providing feedback to improve products and services.