Customer Experience Executive / Front of House & Hospitality

at  Colliers International EMEA

Company Description
Colliers is seeking a dynamic and customer-oriented Customer Experience Executive to enhance our front-of-house and hospitality operations at our head office in 95 Wigmore Street. This dual-focused role will support both the reception and hospitality teams, ensuring a consistent and exceptional experience for all clients and visitors. This position is key to maintaining a seamless client journey, reducing our dependence on temporary staff, and ensuring efficient front-of-house services.
Job Description

EDUCATION & EXPERIENCE:

• 3+ years of relevant experience in front-of-house, customer experience, or high-end hospitality preferred.
  Additional Information
  At Colliers, we offer an opportunity to be part of a professional team dedicated to creating memorable experiences for our clients. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we invite you to apply

Qualifications

• Experience in a front-of-house or hospitality role, ideally within a luxury hotel or high-end corporate environment.
• Outstanding communication and interpersonal skills, with a natural ability to make clients feel at ease and appreciated.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.
• A collaborative and proactive approach to team engagement and service enhancement

The addition of a permanent Customer Experience Executive enables Colliers to meet rising client expectations with consistency and efficiency. This role supports the CX team’s capacity to analyze and improve the customer journey, eliminating our need for temporary staffing and driving long-term cost savings.

Qualifications

• Experience in a front-of-house or hospitality role, ideally within a luxury hotel or high-end corporate environment.
• Outstanding communication and interpersonal skills, with a natural ability to make clients feel at ease and appreciated.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.
• A collaborative and proactive approach to team engagement and service enhancement.