Customer Experience Expert

at  OBrien Glass Industries Limited

Gladstone QLD 4680, Queensland, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Nov, 2024USD 28 Hourly18 Aug, 2024N/AGood communication skillsNoNo
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Description:

THEN THIS IS THE POSITION FOR YOU!

Our Customer Service Team is the first point of contact to our AutoGlass customers.

Our Gladstone Service Centre are looking for an experience Customer Experience Expert with Administration experience to start ASAP and be able to hit the ground running!

  • Perm Part Time
  • Pay: $28.64ph + Super

(Must be flexible on days and hours as they could change depending on workload)

Responsibilities:

  • Face to Face customer service
  • Greeting customers and visitors at reception with a positive, helpful attitude.
  • Ensuring our customers have the best experience within the Branch
  • Answering customer inquiries via telephone, email, and in-person.
  • Provide support to the manager and the running of daily operations
  • Effectively keeping customers updated on delivery lead times
  • Undertake repair inspections on vehicles
  • Explore customer needs and educate on our full scope of services
  • Scheduling repair bookings
  • Source suitable resolutions to customer concerns and follow up customer queries


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Gladstone QLD 4680, Australia