Customer Experience Manager

at  Aura

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.
Come build with us!

The Employee Benefits Manager is a key player on Aura’s Customer Experience team, overseeing the support operations for our customers enrolled through the efforts of our Employee Benefits channel. Meeting our client’s expectations around offering our product as a benefit to their employees is of the utmost importance to our company’s success.
This position is based out of our Austin, TX office and requires a minimum of 2-3 times per week and visit the San Antonio Call Center 3-6 times per quarter.