Customer Experience Manager – Emerging Markets

at  Orac Decor

ORAC® is a Belgian family company and global leader in the design and production of high-quality 3D decorations. It offers a wide range of skirting boards, cornice mouldings, wall panels and decorative elements such as profiles for indirect lighting. These products are distributed in over 90 countries around the globe.
Since the company was founded 50 years ago, it has continuously updated its technology, materials and design. This is reflected in the number of innovations, in plastic technology and other areas. The approach is based around the ORAC® philosophy: to stimulate creativity and to inspire users to create exceptional spaces that highlight their personalities. Orac Decor® makes this possible and simple, with easy installation, versatility and ease of use. From functional skirting boards to impressive cornices, ORAC® stands for complete creative freedom based on your own style and personality.

ARE YOU AN AMBITIOUS CUSTOMER EXPERIENCE MANAGER? PERFECT! OUR TEAM EMERGING MARKETS – LOCATED IN OSTEND - IS CURRENTLY LOOKING FOR A KEY PLAYER TO SUPPORT AND LEAD THE NEXT CHALLENGES. OH… HANG ON. WE HAVEN’T TOLD YOU WHO WE ARE YET. LET’S START WITH THAT!

At Orac, we believe every wall is a blank canvas. Where others see a flat surface, we see a world of possibilities. Welcome in the world of Orac. The world of architectural elements, made for walls.
We are a family-owned Belgian company that has been a leader in architectural elements for walls for over 50 years. From our headquarters in Ostend, our innovative products are available across Europe, from Paris to Köln, London, Barcelona, Slovakia, Lecce, and beyond.
Our commitment to sustainability is at the heart of everything we do. We strive to make a positive impact not only today but also for future generations. Sustainability is a core value that guides our choices—choosing the good one for our planet, people, and community.
We believe in a world in which digital technologies and data enhance the customer experience. A solid digital backbone combined with strong local teams is a powerful mix for our growth.

AND WE NEED YOU FOR THIS…

We’re looking for a passionate, team-oriented leader with a smart commercial view to join our Customer Team Emerging Markets. As we continue to expand, your role will be crucial in maintaining our commitment to excellent customer service and strategic growth. You’ll take the lead in some areas, provide support to others, and always drive the team forward. In addition to leading customer success, you’ll manage a variety of projects—from event planning to budgeting—ensuring that our business strategy is both solid and forward-thinking

Ready to become part of it?

• You oversee the entire strategic customer success cycle, ensuring top-notch experiences that leave a lasting impression.
• You manage customer success processes with your team, creating “WOW” moments that delight our customers.
• You work closely with the sales team to create and implement crucial account plans
• You participate in key projects, such as event planning and budgeting, contributing to our growth strategy.
• You act as the main point of contact between clients and Orac’s internal teams, including production, finance, and logistics.
• You guide a team of customer experience specialists, ensuring they deliver outstanding customer success.
• You coordinate sales and marketing activities within your market, ensuring the customer journey is aligned with Orac’s strategy.

Please refer the Job description for details