Customer Experience Manager
at TELECENTRE SERVICES PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Oct, 2024 | USD 6000 Monthly | 10 Jul, 2024 | N/A | Good communication skills | No | No |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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Contract to Hire – Corp 2 Corp |
Description:
We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you’re passionate about creating great experiences, join us!
JOB QUALIFICATIONS:
- At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
- Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
- Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
- Proficient in Microsoft tools and preparing of management reports
Responsibilities:
CX FORUMS, ADMINISTRATIVE DUTIES & OTHERS
- Plan, coordinate and organise meetings with internal stakeholders on CX discussions
- Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
- Organise client appreciation events to engage and foster stronger relationship with Client
- Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
- Assist and support in any other CXSE initiatives, when needed
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Contact centre industry
Proficient
1
Singapore, Singapore