Customer Experience Officer Part Time Dubbo

at  Dubbo Regional Council

AT THE HEART OF COMMUNITY. AT THE START OF THE FUTURE.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer.
Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.
Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch, and develop your skills and future career.

FIND PURPOSE AND IMPACT

Join our award winning team as a Customer Experience Officer and be the first point of contact for our community. In this part-time, Monday – Friday, 12pm-5pm 25-hour role, you’ll provide exceptional service through phone, email, webchat, and face-to-face interactions. Every day is unique, with a diverse range of tasks to tackle, from answering customer queries to registering work requests and applications. We value strong written and verbal communication skills, adaptability, and the ability to handle multiple channels with ease. If you have a background in customer service or retail and are eager to make an impact in your community, this is your chance to be part of the change you wish to see. Your contributions will help us elevate the customer experience and drive positive outcomes for Dubbo Regional Council!

You’ll make an impact by:

• Being the vital link between our organisation and our valued customers, ensuring effective communication and support
• Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre
• Staying current with Council’s services, products, and activities to provide accurate and valuable information to customers
• Demonstrating an understanding and grasp of Council’s policies, procedures, and codes to maintain compliance and uphold high standards

• Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocolsCultivating strong customer relationships through engaging with customers through multiple communication channels.

To thrive in this role, you will need:

• Certificate III in Office / Business Administration or a relevant discipline or above
• Relevant experience in customer service delivery in a high volume environment
• Well-developed communication skills, computer literacy and ability to complete accurate data entry
• High level organisational skills and the ability to prioritise tasks with competing deadlines
• High level of flexibility, adaptability and versatility to handle multiple diverse tasks across Omni-channel

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you lov