Customer Experience Partner

at  Taff Housing Association

JOB REF: TAFF056

Salary: £40,544 per annum Contractual hours: 35 hours a week, Monday to Friday
Contract type: Full-time/Permanent
Delivering a great service to our customers is an organisational priority. We can only deliver great services if we listen and learn from our customers. If you want to be at the centre of our service design and delivery, our new Customer Experience Partner role may be for you!
We are looking for someone who can understand and interpret the customer experience through all the contact points we have, and through this insight, help us improve our services.
You’ll work with departmental heads to demonstrate where positive change can be delivered, as well as clearly demonstrate to the Executive team, Board and Stakeholders how customers influence the design and standard of service we offer. You’ll be comfortable using and analysing data, be a great communicator, and be passionate about our work.
At Taff, our values of Trust, Ambition, Learning, and Kindness are central to all our work. We support all our colleagues to flourish, and we take pride in the work we do.
You can also find out more about this role by having an informal chat with our Executive Director of People and Places, Joshua Dowdall, at Joshua.Dowdall@taffhousing.co.uk
Apply by sending your CV to careers@taffhousing.co.uk clearly stating the job reference for the post you are applying for. Please also complete the Equal Opportunities Form

Please refer the Job description for details