Customer Experience People Leader

at  Laverty Pathology

Customer Experience People Leader
Job reference: #11666
Brand: Laverty Pathology
Location: Sydney
Work type: Full Time (Permanent)

ABOUT US

Laverty Pathology is part of Healius Limited, one of Australia’s leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.
The Customer Experience People Leader is responsible for leading and managing a team of individual contributors within the Customer Experience Centre. They continually monitor operational activity and ensure consistent achievement of operational performance.
The People Leader will champion innovation and change, building a culture of continual improvement. Through exceptional Leadership the Customer Experience People Leader enables success of health care professionals and improves the lives of our patients. This role will be based at our Laboratory in North Ryde.

• Completion of people management activities (1-1, Quarterly Reviews, Probation, Performance Management
• Directly manage performance and behaviours of direct reports consistent with company policies in a manner
• Lead coach and develop direct reports
• Collaborate with Customer Experience Coaches to provide training and learning to direct reports
• Actively monitor operational activity, allocate work, and ensure optimum operational performance
• Consistently complete quality assurance and auditing providing timely feedback and coaching to team
• Use diverse methods of communication to inform and engage team members (Daily Huddles, Team
• Actively identify and deliver innovation and change opportunities and nurture a culture of continual
• Minimise the impacts of change on direct/indirect reports, internal stakeholders and customer
• Collaborate with stakeholders to deliver exceptional results for the organisation