Customer Experience Product Manager, Fuel iX (BC applicants)

at  WillowTree

WHO WE ARE

In collaboration with our parent company, Telus Digital, we’ve launched Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.

QUALIFICATIONS

• 5+ years of experience in product management, preferably with SaaS products.
• Proven technical background either in engineering or working with complex technical products
• Experience working with software governance and agile methodologies.
• Understanding of how to extend a CCaaS solution with value-added services and capabilities.
• Ability to analyze market trends, customer needs, and competitive landscape.
• Proven ability to identify and solve complex problems, leading to measurable business outcomes.
• Excellent written and verbal communication skills.
• Ability to articulate complex technical concepts to non-technical stakeholders.
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
• Passionate about delivering exceptional customer experiences.
• Ability to gather and integrate customer feedback into the product development process.

• Build a product roadmap considering technical lift, dependencies, time, and budget constraints
• Define, manage, and prioritize requirements in a complex environment
• Communicate a shared understanding of product requirements among all stakeholders
• Drive the product vision and roadmap to deliver best-in-class customer experiences
• Own scope management and feature prioritization discussions
• Collaborate with designers to create feasible and top-tier user experiences
• Lead technical discussions with engineers to define system architecture and data flows
• Use analytics and metrics to drive informed decisions and enhance product strategies
• Analyze data to identify patterns, trends, and opportunities for optimization
• Manage and document technical dependencies and API requirements