Customer Experience - Receptionist / Office Admin (Maternity Cover)

at  Sonas Bathrooms

ABOUT US

SONAS is Ireland’s leading bathroom brand and recently expanded to the UK market in 2023. SONAS designs, manufactures and distributes a complete collection of bathroom products solution to homeowners and trade customers via a network of leading Bathroom & Tile Showrooms, Plumbers Merchants and Builders Providers. SONAS has been in business for 45 years, and currently employs 110 full time employees operating from our HQ in Ballycoolin, Dublin 15.
Our business is deeply committed to excellence in everything we do for customer, consumer and employees alike. SONAS have been recognised as a leading Irish company, in Irelands Best Managed Companies awards, have every year since 2019, achieving the Gold Standard each year since 2022.
Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability. Our Vision is to be the brand that inspires you to reimagine bathrooms. Our Mission is to create long lasting, stylish and sustainable products, expertly crafted; and supported with exceptional customer service.

KEY REQUIREMENTS:

• Minimum one year customer service experience essential
• Previous experience as an Administrator / Receptionist is desirable
• Computer literate with proficient knowledge of outlook, word, excel
• Ability to work on a variety of tasks concurrently, effectively, and to deadlines
• Ability to prioritise important tasks and manage time effectively
• Highly professional, well presented, and welcoming manner
• Interpersonal skills to communicate effectively with telephone callers, visitors, and staff
• Flexible and adaptable approach to work, with a positive attitude
• Self-motivated and able to work on own initiative
  While this role is for maternity cover, there may be future permanent opportunities for the right candidate within the Company.

THE ROLE

This is an exciting opportunity for a friendly and outgoing individual to join our team. This role will focus on providing excellent receptionist/front-of-house services, together with performing key administrative tasks within the business.
If you are passionate about delivering outstanding and memorable service, and delighting customers at every turn, this is the role for you.

KEY RESPONSIBILITIES:

• To provide high quality customer service, dealing with telephone calls and visitors in a courteous, professional and efficient manner.
• Scheduling and booking customer appointments for our showroom.
• To undertake a range of administrative activities, requiring use various IT systems.
• Responsibility for filing PODs and dealing with customer POD requests.
• To circulate incoming post to all staff and ensure outgoing post is sent daily.
• Maintenance of franking machine.
• Ordering all stationery and consumable supplies for the office.
• Maintain a clean & tidy reception area.
• Ad hoc administration assistance for various department.