Customer Experience Representative

at  Aramark

JOB DESCRIPTION

Customer Experience Representative
Aramark Canada East
Dalhousie Food Services
Are you ready to serve the students of Dalhousie? Aramark Canada is seeking energetic, positive, outgoing individuals to join our team as Customer Experience Representative. Reporting to the Director of Sustainability and Engagement, the Customer Experience Representative is responsible for ensuring the customer experience at Dalhousie food service always slays!

As a leader in the Food Service Industry, Aramark is committed to the growth and development of our employees, they are our Service Stars! Through education incentives, regular performance appraisals, and opportunities across 19 countries, your career can soar to new heights with Aramark!

• Please note that only those applicants with good vibes will be considered

QUALIFICATIONS

• Post secondary education in hospitality considered an asset
• Ability to speak multiple languages considered an asset
• Highly motivated self-starter
• Passionate about engaging guests
• Excellent communication skills
• Experience in customer service role considered an asset
• Valid WHMIS, Food Safe Advanced Certification, First Aid Certification considered an asset.
• Must be able to work effectively and efficiently, supervised and unsupervised
• Must be able to lift, push, pull min. 35 lbs
  Aramark Canada offers medical and dental benefits, RRSP plan, complimentary uniforms and shoes, employee meal plan, 50% reimbursement on education programs and courses (i.e. Red Seal program), scholarship opportunities to children of employee’s, and more!
  Aramark Canada Ltd. is an equal opportunity employer. Accommodations for those who require them will be made available upon request.

• Responsible for ensuring hospitality Service Excellence program, Aramark’s framework for outstanding guest and employee experience is followed in location
• Creates a positive professional relationship with guests
• Provides coaching to other employees to ensure that the best possible guest experience through the delivery of Aramark’s Service Excellence is provided
• In partnership with the marketing team and operations manager, addresses guest feedback to ensure service standards are not only met but exceeded
• Acts as Aramark’s on- site cheerleader for hospitality focused service excellence.
• Regularly attends employee huddle meetings promoting Service Excellence and hospitality culture that build engagement and morale
• Works with the management team to plan, facilitate, and implement frequent guest and client engagement activities.
• Creates and establishes best practices within the location
• Ensures all materials to guests, employees and client are hospitality focused
• Additional duties may be assigned