ABOUT LUBRIZOL

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.
We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

REQUIREMENTS (EDUCATION, EXPERIENCE, COMPETENCIES AND SPECIFIC JOB REQUIREMENTS):

1. Education：
   Bachelor’s degree in international trading, logistics, supply chain management, business management is preferred.

2. Experience：
   3 years minimum with MNC company in supply chain function

3. Main Core Competencies：

• Drive and Delivers Results in a collaborative way
• Problem solving and drive for improvement
• Communicates Effectively
• Experience in leading a small team or projects is preferred

4. KNOWLEDGE, TECHNICAL/PROFESSIONAL SKILL:

• MS Office knowledge including Excel/Outlook and PowerPoint etc.
• Good understanding on end-to-end supply chain
• Knowledge of international trade techniques
• Knowledge of SAP is preferred
• Project management experience is preferred

5. LANGUAGE SKILL:

• Fluent in English and Mandarin (Verbal and written)
  

  LI-KS1

ROLE:

The Customer Experience Representative processes customer sales orders, customer service complaints and sample orders. The CER liaises with account managers, planners, logistics, compliance and finance etc. to ensure that we deliver shipments and service with customers’ expectations. The CER ensures completing customer satisfaction by effectively order processing, timely communication, proactive problem resolution. The role contributes to the Company’s success by ensuring that our customers find doing business with Lubrizol rewarding and cost effective.

RESPONSIBILITIES / ACCOUNTABILITIES:

1. Order management

• Order placement, ensuring accuracy in order details, coordinate with other teams such as Logistics, Demand & Supply Planner, and other functions to ensure timely delivery. Distribute invoice and other documentation to customers, banks and concerned parties in a timely and accurate manner.
• Serve as a point of contact for customers, providing information about product availability, order status, and resolving any issues that may arise during the order fulfillment process.
• Process requests and deliveries for free of charge samples with appropriate approvals and following established policies, procedures and tools.

1. Manage customer relationship and engagement

• Act as advocates for customers within the supply chain. Gather feedback, identify areas for improvement, and relay valuable insights to the relevant departments to enhance overall customer satisfaction.
• Highlight any major changes in customers’ demands and sales trends to Demand & Supply Planner for inventory planning purpose.
• Customer visit with valued supply chain solutions